Privacy Policy

1. Introduction

MutualSupportCenter ("us", "we", or "our") is dedicated to safeguarding your privacy. In this Privacy Policy, we describe the processes involved in collecting, utilizing, disclosing, and protecting your data when you browse our website mutualsupportcenter.sbs or when engaging our yacht chartering services.

Your agreement to the data practices outlined in this document occurs upon utilizing our services. We abide by all pertinent privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and additional Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

Personal details are gathered from you when you willingly offer them to us through activities such as:

• Booking a yacht charter
• Reaching out to us via our website or over the phone
• Signing up for our newsletter
• Completing forms on our website
• Participating in our surveys or promotional events

The data collected might include:

• Your name and contact details like email, telephone number, and address
• Financial details (securely managed by third-party services)
• Yacht charter preferences and special needs
• Contact for emergencies
• Dietary preferences or health-related information, when provided

2.2 Information Collected Automatically

Automated gathering of specific information occurs when you visit our website, which includes:

• IP address and geographical data
• Browser specifics and model
• Visited pages and duration of site visit
• Source sites
• Device attributes (type, display resolution, etc.)

2.3 Cookies and Other Tracking Mechanisms

We employ cookies and analogous tracking systems to better your interaction with our site. These help us with:

• Storing your settings
• Assessing website traffic and efficiency
• Customizing user content
• Enhancing our offerings

You have the ability to adjust cookie preferences in your web browser settings or through our cookie consent feature.

3. Utilization of Information

The information we gather is used for the purposes below:

• Provision of Services: To conduct yacht charter services, handle bookings, and communicate with you regarding your reservations
• Customer Assistance: To address your queries and offer support
• Financial Transactions: For billing and payment processing
• Safety and Security: For the protection of our operations and to detect fraudulent behavior
• Promotional Activities: To dispatch promotional materials and updates, if you permit us to
• Enhancement of Website: To examine how our site is used and to optimize its functionality
• Adherence to Law: To comply with legal and regulatory obligations

4. Information Distribution and Disclosure

We assure not to sell, exchange, or lease out your personal data to external parties. Your information might be disclosed under these situations:

4.1 Third-Party Service Providers

Information can be shared with reliable external service providers who facilitate us in: payment handling; web hosting and maintenance; electronic marketing outreach; site analytics; customer assistance.

4.2 Legal Obligations

Your data may be shared if mandated by law or in relation to legal proceedings, judicial orders, emergencies, or probes into potential fraudulence or unlawful conduct.

4.3 Corporate Changes

Your personal data may be part of assets transferred in the case of a merger, acquisition, or sale of business assets.

5. Information Safety

We apply suitable physical and electronic safeguards to protect your personal information from unauthorized intrusion, modification, exposure, or destruction. These safety measures encompass encryption, secure servers, controlled accesses, recurrent evaluations, and training for employees.

However, we cannot assert infallible security for data transmitted over the Internet or stored electronically.

6. Retention of Data

We hold onto your personal details only for the period necessary to actualize the purposes for which it was accumulated or as required by law. Typical retention periods are:

• Charter reservations: 7 years for tax/legal reasons
• Communication for Marketing: till you decide to opt out or delete your data
• Analytical records of the site: 26 months
• Customer Service: 3 years following the last interaction

7. Rights and Preferences of Users

Your rights include accessing, amending, erasing (as permissible by law), transferring data, opting out of marketing, and controlling cookies. To exercise these rights, please reach out to us with the contact information listed below.

8. External Services

8.1 Google Analytics

We utilize Google Analytics for examination of our site's usage. You can opt out with the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Widgets

Our website might contain links to social media platforms which follow their own privacy policies.

8.3 Payment Service Providers

Transaction and payment processes are executed by third-party services adhering to PCI DSS standards.

9. Transborder Data Transfers

Your data may be moved to and processed in jurisdictions outside of Spain with appropriate safeguards in place, maintaining compliance with related privacy laws.

10. Protection of Minors

We do not purposely gather data from individuals under 13 as our services are not tailored for children. If you suppose a minor has supplied us with personal data, contact us swiftly for removal.

11. Updates to the Privacy Policy

We might modify this Privacy Policy to reflect new practices or statutory modifications. In which case, we will inform you by updating the policy on our website, emailing registered users, or posting a notification. Your continued use after changes take effect signifies your consent.

12. Contact Us

For any inquiries about this Privacy Policy or our data practices, please get in touch with us:

13. Compliance with Google Ads User Consent Policy

We conform with the user consent policy of Google Ads. You can alter your preferences for cookies and tracking at any time by adjusting our cookie settings.